Terms and Conditions

Our focus

The main role of Tour communito expedition is to create customer-oriented tours and itineraries; to show everyone around the globe what Tanzania and Zanzibar has to offer; and to create the best memories ever for the time dedicated in our esteemed country. We are strong to make every reasonable effort to ensure the same quality and character of the itinerary.

Booking Procedures

Booking procedures should be made as early as possible to guarantee the desired tour and departure date. Tour communito expedition will make the best itinerary which suite your desire and wish through correspondence with our team.

Contract between us exist upon confirmation and when down payment is done. Soon after confirming your holiday we require 30% deposit and full payment should be 45days before arrival date.

If deposit is not received, we reserve the right to cancel your holiday and apply the cancellation charges accordingly.

After receiving your deposit, we will update your invoice and make all required reservation as per your confirmed itinerary, including sending of booking voucher to accommodations or booking of domestic air tickets.

Last minutes booking will be subjected to availability of the accommodation in the desired itinerary. If rooms in the preferred accommodations are not available, we will recommend other properties of the same level to meet your desire.

Upon confirmation we require all details from of each pty includes Full name and gender (as per the passport), Age of the children (include date, month and year of birth); Meal need, Special event want to celebrate during holiday and if there is anything further we need to know for smooth operation of the booking. If the above details for any member has not been provided, he/she will be liable to the circumstance of improper service provision.

Client with medical need should inform us before confirmation of holiday so we can advise on how we can smoothly handle his/her need.  If we reasonably feel unable to accommodate the particular needs of the person, we must reserve the right to decline the booking or, if full details are not given at the time of booking, cancel when we become aware of these details.

Payment Terms

After confirmation of your booking, we send the invoice to you for payment processes. We require 30% deposit of the total holiday cost and remained amount should be settled 45 days before arrival date.

You can make the payment through online credit card or by bank transfer as per our details provided.

All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you consequent.

Cancellation Policy

In the event you want to cancel your booking you should inform us in writing and will be subjected to cancellation from the day we receive notification. The Cancellation charges are uttered by percentage as per below

Period before departure cancellation charges

130 to 65  Days      deposit 30%

64 to 45  Days       50%

44 to 10   Days      70%

9 to 0  Days     100%

We recommend having travel insurance where you can reclaim the charges should the charge comply with the insurance. If the tickets for domestic flight have been issued, the amount for the tickets will not be refunded at any time of cancellation.

Cancellation by Us

We reserve the right to cancel your booking at any time before full payment has been received. It may be due to force Majeure (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences)

If the company is affected by force majeure it shall be permitted to and may at it’s only and absolute caution to cancel any reservations in relation to the holiday. Payment of any refund by the company to you as result of the non-performance of any company shall use its reasonable activities to repay you where possible. However, the company shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.

Travel Insurance

We strongly urge all our clients to purchase travel insurance which cover cancellations, medical need, damage and lose of items.

Price change

The price confirmed in the itinerary is based on current park entry fee, government taxes and regulations.  In the event we are exposed into suddenly change in government regulated fees and taxes, we deserve a right to pass any change into client cost.